The Engel Journal

Personal opinions of Eisaiah Engel, a product marketer in Dallas, TX.

Dance of the angels

Here is a poem that I wrote during the holidays, inspired by this photo.

Diving into turquoise seas of mystery.
Dark currents wash upon a dark shore.

Waves leap against the rocks.
Two watery Angels embrace.
A tear drop from Neptune’s eye ripples…

Their tango is swept away.

One to the North.
One to the South.

Still flowing gently in the winds–a prayer–
That the angels will dance again.

I’m on a content marketing roll

I’ve been on a content marketing kick lately. It all started when I was scratching my head about how to spice up our “Call Your Concierge ASAP” campaign and an AdAge email for the Going Native: Content Marketing Strategies report came across my desk. Needless to say, I bought it.

Page 14 mentions a Nielsen study, commissioned by Virgin Mobile in 2012, that showed 150% brand lift in consumers who had seen content sponsored by Virgin Mobile. I thought, “that’s exactly what we need.”

And so my fellow concierges and I have begun writing content that answers doctors’ most basic questions. Questions like, “How do I remove a bad review?” When doctors type these questions into Google, we want to provide the answers.

I’d appreciate any comments or insights you might have about content marketing.

Reflections on “my 2nd go”

I just finished up posting the last of my 2010 – 2012 portfolio titled “my 2nd go.” This was a cross-section of my work from 24 to 26 years old.

It’s been quite a journey over the last two years. Putting this portfolio together caused me re-live some the experiences that I had during this time. I found myself upset, happy, despondent and overall grateful for the way things turned out.

I have many people to say thanks to for their support over the last two years. (I will do so privately.) I feel like a new chapter of my work is beginning. I’m looking forward to new friends and new successes with ol’ pals.

What goes into a Review Report Card?

This is an ad that Mark Leggett and I created to illustrate what goes into Review Report Card.

Read the rest of this entry »

Review Report Card

Review Report Card represents the best of what my team and I learned during “my 2nd go” the 2010 – 2012 portfolio.

The product makes it extremely simple for a business to track their online reviews. It’s emailed weekly and only takes a single glance to understand a business’s ratings across the major review websites.

There are no passwords to memorize or training required. All the features are one click away from the inbox. Review Report Card is also available as a web app for your iPhone or iPad.

We accomplished a lot from a design perspective. Not only is the product extremely simple, we were able to build the advertising directly into it.

To learn more about Review Report Card, visit our website at

1 trick to increase B2B email response rates

Here is one trick that will immediately increase your response rates: make your emails look like they’re coming from a detail-oriented person.

These three elements will help you pull it off:

  1. Make the email come from the same IP of the email domain (this will eliminate “sent on behalf of” disclosure that many email programs make)
  2. Suggest a specific call to action, like an appointment
  3. Embed your compliance statements in the signature and footer.

When you incorporate these three elements into your emails, people will be much more likely to respond. Here is an example of an email that got an 8% company level response rate off a list of over 1,200 people at pharmaceutical companies:

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Company Level Response Rates

In my opinion, the most important metric that’s missing from email marketing and CRM systems is the¬†company-level response rate.

Because many B2B sales cycles are long and involve multiple people, the B2B marketer needs a way to track open & response rates from entire organizations–not just individual leads.

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Healthcare Retareting – Ad Product

In May of 2012, we invented a healthcare re-targeting ad product. It worked by inferring what types of medical ads to show a user based on the type of doctors that they search for online.

Here is a video which describes the product.

The cookies would be set by the medical directories. The cookies have an ID that describes what type of medicine a doctor practices. For example, we know if someone visits a Dermatologist’s profile that we should show that user dermatology ads.

Thanks to Logan Lidster for the collaboration and the video editing. Thanks to Mark Leggett for the illustrations.

Ask Your Doctor – Ad Unit

Engagement–not clicks–is what matters most in mobile marketing. In June of 2012, we designed a high-engagement mobile ad unit for pharmaceutical advertisers. It’s called the “Ask Your Doctor” ad unit. Go ahead and download it here.¬†Pharmaceutical advertisers are always telling the public to ask the doctor about their drugs. Many already publish questions that the ad network can copy and paste to setup the campaign. Read the rest of this entry »

Inside Mobile+Positive

Since we already had a Robot Inside, we wanted to give people a glimpse into the other things that were going Inside of Mobile+Positive.

The home page of featured simple, free lists.
Inside Mobile+Positive

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