Poof! The internet, TV, radio, cellphones, print and all other marketing tools have vanished in a flash. No modern media exists. How then does a company get the word out about its products?
I suppose that in our imaginary world a company would have to get people to share its products–at least verbally through conversation with another. The more target customers who receive word about a company’s products, the more sales a company receives.
Questions are a window into the mind. Here are my questions today:
Yesterday, on May 26, 2016, SiriusDecisions presented a research report, “2016 B-to-B Customer Experience Study,” during its 2016 B2B Marketing Conference / Summit shared some areas for improvement for B2B Marketers. The finding I especially relate to is:
Aleksander Nowak and I experienced the need to provide post-sale support on the front lines of our reputation management company that we started in 2012. Alek and I had daily involvement in the sales, marketing, operations and support roles of the company. I personally responded to 200 to 400 support tickets per day for two years; the customers must be satisfied!
Companies are not things; they are groups of people. This fact seems to be simultaneously well-known and lost on everybody. Perhaps this was more obvious in the days before modern brands when businesses were smaller. Now it is all too easy to think about companies in terms of their products, buildings or stock performance.
Yet products, buildings and stock performance do not a company make. These things are the result of the sum total of the labor of a company’s employees. Many companies forget this when they prioritize investment in new technology, real estate or other ‘things’ over employee happiness and productivity. I am not saying give everybody a Segway. What I am saying is instead of investing in a panacea like information technology, invest in “employee technology” by establishing a culture where employees take ownership of their roles as author Daren Martin explains. Once you begin to put this culture in place, bring your employees from all levels of the organization to the table and ask them what investments you should make.
When I learned math as a child, I went straight to memorizing numerals. What I did not fully understand was what the numerals actually represent. This slowed down my math.
Determined to solve this problem, I figured out a system for counting that groups numbers 1 through 9 into chunks of three. This counting system is pictured above. It almost looks like braille and could be converted into raised bumps for the blind and visually impaired.
This system came to me in February 2016 as I was walking through my neighborhood and trying to count leaves on clovers or petals on flowers. It was hard to arrive at an accurate count after only glancing at the object. In fact, the dictionary definition of Subitize offers that the limit for humans to subitize is seven.
At the time of writing, the Dallas-Fort Worth Metroplex is home to around 20 Fortune 500 companies. One of the reasons why I moved from San Diego (which has two Fortune 500 Companies) to Dallas was for the career/networking opportunities that large enterprises bring to a city.